Help & Advice
Help & Advice
Your questions,
Your questions,
answered.
Short videos on choosing, fitting and caring for your floors and stairs — straight from the Rocks team. Search a topic or browse below.
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Choosing the Right Floor
- What is the difference between laminate, vinyl plank and engineered timber?
- What should I look for in engineered timber?
- What is an oiled floor?
- What is a lacquered floor?
- What underlay should I choose?
- What is the difference between smoked oak and natural oak?
- Herringbone or straight plank – how do I choose?
- What is the difference between a brushed and a smooth finish?
- How should I decide on my plank width?
- What is the best flooring for an Airbnb?
- What is the best floor for a forever home?
- Why does my sample look different to the finished floor?
- What can you not tell about a floor from a website photo?
Showroom and Samples
- Should I take a sample home?
- What should I bring with me to the showroom?
- Why do you send clients to the showroom instead of choosing for them?
- How do Rocks Property and The Wooden Floor Store work together?
The Installation Process
- What is your flooring installation process?
- Why does flooring need to acclimatise?
- What do I do with an uneven floor?
- What are door threshold strips, and do I need them?
- What is beading, and when do we use it?
- How do you remove skirting boards without damaging the wall?
- Why do you scrape the wall before putting the skirtings back?
- How do you undercut a fire door? The full process
- How do you undercut a door frame?
- Why do you undercut doorways and remove skirting boards?
- Will you cut down my doors for new flooring?
- How do you fit flooring around kitchen kickboards and PVC doors?
- Can you fix a squeaky floor?
- What happens to the old flooring?
During the Work
- Do I need to be home while you work?
- Can we still use the kitchen and bathroom during the work?
- Do you cover the house to protect it from dust?
- How much furniture can I leave in the room?
- What time do you start and finish each day?
- Can we leave our pets at home during the work?
- What happens if you damage something?
- How do you leave the house at the end of the day?
- What do I do just after my floor is installed?
Care and Maintenance
- Can old floorboards be sanded and refinished?
- How long should a wood floor last?
- How often should you re-oil a wood floor?
- Can engineered timber flooring be sanded?
- What ruins a floor fastest?
- Can you lay wood flooring over underfloor heating?